Navigating Emergencies: A RIDEWAY Express Guide for Owner-Operators

In the unpredictable world of the trucking industry, where owner-operators often face long hours on the road, emergencies can occur without warning. Whether it's a breakdown, unexpected delay, or an issue with a load, knowing how to navigate these situations effectively is critical. As an owner-operator running under the authority of RIDEWAY Express, understanding our protocols for emergency notification can help ensure a swift and efficient response.

Communication is the foundation of effective emergency management. In the event of any incident that disrupts your normal operations, your first step should be to notify RIDEWAY Express's dispatch team. Whether it's a mechanical failure, an accident, or a delay due to adverse weather conditions, timely communication allows us to assist you promptly and coordinate alternative arrangements if necessary.

When contacting dispatch, it's important to provide clear and concise information. Explain the nature of the emergency, your current location, and any immediate assistance you may need. Remember, our dispatch team is here to support you. By providing accurate information, you enable us to respond effectively to your situation.

After notification, follow any guidance provided by the dispatch team. They may advise you on the next steps, such as arranging for repair services in the event of a breakdown or rerouting your journey in case of significant delays. It's essential to follow this advice promptly and keep dispatch updated on any changes to your situation.

Here is a practical checklist to follow during emergencies:

• Ensure your safety: Check for immediate dangers and move to a safe location if possible.
• Notify dispatch: Contact RIDEWAY Express's dispatch team as soon as possible with clear information about the situation.
• Follow instructions: Implement any advice or instructions provided by dispatch promptly.
• Document the incident: Take photographs or make notes to help explain the situation. This can be particularly helpful in the event of an accident or damage to a load.
• Stay in communication: Keep dispatch updated about your situation and any changes.

Emergencies can be challenging, but with RIDEWAY Express, you're never alone on the road. Our dedicated dispatch team is always ready to assist you, ensuring you can get back on track with minimal disruption. Remember, effective communication is key to handling emergencies smoothly and efficiently.

Providing a supportive network for our owner-operators is at the heart of what we do at RIDEWAY Express. We're committed to your success, providing resources and guidance to help you navigate the trucking industry with confidence. Join us and experience the benefits of working with a partner who values your safety and prosperity on the road.

For more information on how to join RIDEWAY Express, visit our website at ridewayexpress.com, contact us at 1-866-760-3620, or email us at info@ridewayexpress.com.